Buyer Protection Policies
We offer 100% Buyer Protection Policy to our customers. Our Brand clearly defines our values, promising the best online shopping experience to our customers.
Smartmall.ng guarantees to sell only genuine products to customers with manufacturer’s warranty (wherever applicable) and Brand new products.
Customers’ Personal Data is kept Confidential. All Online Transactions are secured by SSL (Secure Socket Layer)
Return/Replacement request for any Order should be submitted within 3 days of receiving the Product. However, in case of Damaged/ Missing/Wrong Product the request should be raised immediately upon delivery, after payment has been made and confirmed from the account department if the money is transferred.
The customer has the right to check the item after payment has been made and confirmed. Smartmall.ng will not be under any liability to replace any item thereafter.