Return/Replacement Policy

We consistently work towards the protection of our customer's interest. Hence, we offer you an easy process to return/replace products, whenever applicable.

How do I file a return request?

You can file in a return request within 3 days of order delivery. Money is not refundable and money cannot be left in our custody; items can only be exchanged for another item once you initiate a return request. After approval, pickup of the product will be arranged through our delivery/logistic partners.

If our pickup service is not readily available, we will ask you to dispatch the product to us. After the product is received, it is verified against your claim and accordingly, Replacement is initiated. Please note that Replacement would depend upon the stock availability.

When do you initiate Pickup for Returns?

When a pickup for return is initiated the customer will be responsible for paying for the
pickup and delivery.

How will I know that my Returned product has reached you?

We will call you and send you an email.

How much time does it take to replace an order?

We initiate the replacement within 3 working days once we receive the product at our end.

Under what conditions can I return/replace my product?

Returns/Replacement is accepted under the following cases:

  • Wrong Product – Products delivered is different from the products name from the
    website
  • Wrong item delivered
  • Defective Product – Products delivered has a factory/Manufacturing defect.
  • Damaged Product – Product has a physical damage

Under what conditions returns/ replacement request will not be accepted?

  • If the item is opened or tampered with or referred to a technician(s) not affiliated to the manufacturer. Please, be informed that warranty does not cover power surge.
  • If the carton is torn.
  • If the seal is broken

Which categories are not eligible for returns/replacement?

Products that have been altered from their original or opened by authorized personnel without permission.

Delivery of your item?

Delivery of the item is done at the gate of the customer’s house or location after payment has been made either by cash, pos, or transfer. However, in the case of transfer, the dispatch will confirmed payment from the account department before giving the item to the customer.

Testing of item?

Every Item can be tested by the customer after payment has be confirmed in the presence of the delivery personnel.

Warranty of items?

Smartmall.ng offers manufacturer’s warranty. Warranty of items starts from the date of
purchase/delivery. For warranty to be valid, kindly read the warranty clause/policy on the product manual of online.
If an item has issue within the warranty period, kindly call us or take the product to the service centre with smartmall.ng receipt.